MTM provides transportation for COVID-19 vaccination appointments for eligible Rhode Islanders (Medicaid recipients and Rhode Islander residents aged 60 and over).
Transportation can be booked online at https://www.mtm-inc.net/mtm-link/ or by calling MTM at 1-855-330-9131 (TTY:711) before the appointment. They must call at least 48 business hours (two full non-holiday weekdays) in advance for routine rides. If they call with less notice and the trip is not urgent, MTM may not be able to set up the ride. MTM’s contact center is available to schedule routine trips Monday through Friday from 5am to 6pm.
Transportation is available for all residents enrolled in Medicaid. Additionally, under the Elderly Transit Program, any Rhode Island resident aged 60 or over can request transportation with MTM for transport to COVID-19 vaccinations. All transport under this program has a member two-dollar co-pay requirement for each trip leg.
When the member calls, they should be ready to provide:
- Their name and Medicaid ID number (Not Applicable for Elderly Transit Program)
- Their home address and phone number
- Their healthcare provider’s name, phone number, and address
- The date and time of their appointment
- Any special needs, including if they need someone to ride with them
Members can visit the MTM Rhode Island website at https://www.mtm-inc.net/rhode-island/ for additional information, to book a trip or to electronically chat with a representative. Members may also contact MTM by calling 1-855-330-9131 with additional questions.